Fluidra focuses its efforts on customer satisfaction with the products and services it provides to the market. Each department involved in the value chain has procedures and systems to ensure a quality product that is safe and respectful with the environment.


Quality continues to be a cornerstone for Fluidra. Not just quality products and services but in a more global sense. For Fluidra, quality is a culture based on an attitude and common methodologies and tools. The aim is to ensure customer satisfaction within the framework of sustainable and profitable growth.


Fluidra has defined a comprehensive strategy to continue with the effective management of problems arising from potential customer complaints or claims, and to drive product compliance and safety requirements in new product development. In addition to reviewing and onboarding these concerns, the Product Safety Committee focuses on risk management in the development process to guarantee that safe products are released to market. The Committee is also responsible for the Product Compliance and Safety policies and procedures.